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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q40-Q45):

NEW QUESTION # 40
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. SLA
B. Case routing
C. Notifications
D. Service categories

Answer: B

NEW QUESTION # 41
What functionality can be enabled to assist agents with case resolution?

A. Integrate Microsoft Teams.
B. Create and assign surveys to the case.
C. Configure templates for responses.
D. Integrate a knowledge base.

Answer: D

NEW QUESTION # 42
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Set up knowledge base articles in SAP Service Cloud Version 2.
B. Obtain API token credentials from the knowledge base provider.
C. Configure the relevant integration flow.
D. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.

Answer: B,D

NEW QUESTION # 43
Which tool can you use to rename the cases facet?

A. Language adaptation tool
B. Page layout
C. Workflow with action type field update
D. Adaptation tool

Answer: A

NEW QUESTION # 44
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

A. Language adaptation
B. Page layout
C. Adaptation
D. Autoflow

Answer: B,C

NEW QUESTION # 45
......

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HOT C-C4H56-2411 Demo Test - High-quality SAP Exam Cram C-C4H56-2411 Pdf: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

100% Pass-Rate C-C4H56-2411 Demo Test - Pass C-C4H56-2411 in One Time - Reliable Exam Cram C-C4H56-2411 Pdf

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q40-Q45):

Free PDF SAP - C-C4H56-2411 Accurate Demo Test

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